Business owner help

Owner support and recovery

Get help with your YouPager page or Google Business Profile tools. Private drafts stay separate from Google submissions. A change already sent to Google may be public; asking for help does not withdraw it or approve another change.

Invitation link is missing or expired

1. Open the complete Review your profile link from the invitation email.
2. If the portal says the invitation cannot be confirmed, return to the business's directory profile and choose the standard claim path.
3. Email support if you need a replacement invitation. Include the business name and public address, but never send a password or Google verification code.

Choose the right YouPager account and business

1. Check the signed-in email and selected business before editing. Use the YouPager account that owns your saved workspace or submitted the ownership request.
2. If you need to switch accounts, save private work where available before leaving. Unsaved text is not guaranteed to survive closing or reloading a page.
3. Your Google managing account can be different from your YouPager sign-in. Connect it only through the separate Google permission screen, for the exact business it is authorized to manage.
4. Signing in, buying a plan or receiving an invitation does not grant ownership or permission to publish. If access is disputed, contact support instead of repeatedly claiming or reconnecting.

Your YouPager page edit or upload is pending

1. Check the saved status in your business workspace. A pending ownership or page review is not a Google submission.
2. Wait for an upload or save to finish before tapping again. If confirmation is interrupted, reopen the saved status before doing more; do not assume it failed.
3. Follow the file types and size limit shown by the specific uploader. YouPager gallery, Google photos and post images have different requirements.
4. If the status is still unclear, contact support with the business name, public link, approximate time and exact message.

A Google submission has an unconfirmed result

1. Do not send it again. A missing response does not prove that Google rejected the change.
2. Keep the dated result or receipt. Use the tool’s saved result/history view where available; a private draft is not proof of what was submitted.
3. Do not reconnect, reload, edit another draft or use another tab to bypass a sending hold. None of those actions establishes what Google accepted.
4. Ask support to review the exact business, tool, time and saved result. Support must establish the outcome before a further send is considered; it must not erase history, infer success or clear the hold just to retry.

A Google acknowledgement, a later confirmation and public display are separate observations. Private preparation may remain available while sending is held.

Optional help, without giving up control

You can use the available tools yourself or ask for help with a specific step. Opening an email or requesting help does not purchase a plan, share account access or approve a Google change. Every proposed Google submission still needs its own review and confirmation. Never send passwords, one-time codes, invitation tokens or OAuth secrets.

Incorrect listing, disputed ownership, or urgent removal

Email support@youpager.com with the business name, public profile link, requested correction, and your relationship to the business. Mark a safety, impersonation, privacy, or urgent removal concern as URGENT in the subject. YouPager will preserve the audit history, pause publication or management access when appropriate, verify authority, and document the decision.

Response targets during the pilot

• Urgent safety, impersonation, privacy, or removal concern: initial review within 1 business day.
• Ownership dispute or access recovery: initial review within 2 business days.
• Routine corrections, photo questions, or profile help: initial review within 2 business days.