Business owner help

Owner support and recovery

If a claim link, sign-in, profile edit, or photo upload does not work, use the steps below. Your draft and submitted changes remain private while support reviews the issue.

Invitation link is missing or expired

1. Open the complete Review your profile link from the invitation email.
2. If the portal says the invitation cannot be confirmed, return to the business's directory profile and choose the standard claim path.
3. Email support if you need a replacement invitation. Include the business name and public address, but never send a password or Google verification code.

Signed into the wrong Google account

1. Use Sign out in the YouPager header.
2. Open the invitation again and select the Google account connected to the business.
3. If another account already owns the listing, stop and contact support rather than submitting repeated claims.

Profile change or photo is stuck

1. Wait for the success or pending-review message before tapping again.
2. Refresh the dashboard and check the status before resubmitting.
3. For photos, use JPG, PNG, or WebP under 10 MB. If the phone library is unavailable, allow photo access for the browser in device settings.
4. If the item is still missing, send support the business name, approximate time, device/browser, and the error text. Do not attach private identity documents unless support specifically requests them through an approved method.

Incorrect listing, disputed ownership, or urgent removal

Email support@youpager.com with the business name, public profile link, requested correction, and your relationship to the business. Mark a safety, impersonation, privacy, or urgent removal concern as URGENT in the subject. YouPager will preserve the audit history, pause publication or management access when appropriate, verify authority, and document the decision.

Response targets during the pilot

• Urgent safety, impersonation, privacy, or removal concern: initial review within 1 business day.
• Ownership dispute or access recovery: initial review within 2 business days.
• Routine corrections, photo questions, or profile help: initial review within 2 business days.